Original article: Wimpy launches full investigation into alleged food tampering

UPDATE - Africa InTouch News has just received an official statement from Wimpy regarding the investigation of the alleged food tampering at the I'langa Mall branch. We load it verbatim.

Wimpy I’langa Mall has noted an article appearing in the Lowvelder on 11 September 2018, referencing a customer complaint containing allegations of food tampering.

Wimpy I’langa Mall would like to confirm the following:
A customer complaint did occur in the restaurant on the 7th of September 2018. The issue later appeared on social media, and this was followed by accusations of food tampering, although these accusations did not come from the complainant himself. The original Facebook post has subsequently been deleted.

The Wimpy area Franchise Manager visited the restaurant within hours of the event occurring and has compiled a report on the issues experienced by the customer. 

A full investigation into the allegation of food tampering was immediately launched by Wimpy I’langa Mall, including analysis of CCTV footage and extensive staff interviews. Wimpy I’langa Mall has not found any evidence to suggest that food tampering took place.

“We are committed to customer welfare and maintaining the highest possible food quality standards with every meal,” says Sarel Celliers, Wimpy I’langa Mall Franchisee. “We take allegations of misconduct extremely seriously, and we investigate immediately. The customer clearly had a negative experience, and we will be taking action to improve in the areas of concern he identified. When it comes to food tampering, however, we cannot find any evidence to substantiate the ideas circulated on social media. I am confident that our restaurant operates at the highest ethical standards and will keep doing so in the future.”

Submitted by: Sabio Communications